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For eligible users, the captioning service and even the captioned phone itself may be provided at no direct monthly charge through the federally supported Telecommunications Relay Service (TRS) system. But “no cost” does not always mean no other costs at all: depending on the device and provider, you may still need (and pay for) your own internet service, smartphone and/or mobile plan, or telephone service to make the system work.
Captioned phone providers prefer the phrase “no cost” over “free” for this reason and also because the service is publicly supported through the TRS Fund, which is financed by required contributions from telecommunications and VoIP providers.
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