Further adjustments to the sound settings and programs can be made within the Eargo app at any time.
4) Ongoing Support and Service
Eargo provides a 45-day trial period, allowing returns for credit for any reason. The company also gives you access to support from their US-based hearing professionals for the lifetime of their devices. As noted above, additional support can be obtained through the app and video tutorials, or via email and phone call assistance.
Who is Eargo?
Founded in 2010 by ENT surgeon Dr. Florent Michel and his son Raphael Michel, Eargo is one of the "OGs” of OTC hearing aid manufacturers—offering a quality “online direct-to-consumer (DIY) hearing solution” even before the FDA established the OTC category in October 2022. A NASDAQ-listed company, it was among the first to gain FDA clearance for its OTC hearing aids.
Around this same time, Eargo had an unfortunate run-in with the Department of Justice, which alleged Eargo had submitted improper insurance reimbursement claims to pay for customers’ hearing aids. Eargo denied the allegations and eventually reached a settlement, but the whole affair put the company in a financially difficult situation.
In November 2023, Eargo announced a definitive partnership with Patient Square Capital, a venture capital firm, which then took the company private. In March 2025, Patient Square provided $100 million in new funding for a merger between Eargo and Lexie Hearing and its parent group, hearX. The new combined parent company is called LXE Hearing, but both Eargo and Lexie continue to have their own distinctive branding and products. Eargo focuses on in-the-ear solutions, while Lexie focuses on behind-the-ear solutions.
In a recent interview with HearingTracker, LXE former President and CEO Nic Klopper enthused about the two companies’ individual strengths and how they now have a “complete product solution that hits different price points and form factors for consumers that previously we've not had access to.” He also noted that the merger broadens consumer choices, helps with supply chain issues, and strengthens relations with third-party sellers, among other benefits.
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