The hearing aids themselves are comfortable and provide clear audio. I have no complaints and would recommend them to anyone looking for hearing aids. The purchasing experience was pleasant because there was no pressure to buy, unlike my experience with Miracle Ear, where I always felt forced to make a purchase...
One of my favorite features is the Bluetooth functionality, which I'm using right now. However, the battery doesn't last long when using Bluetooth, which is a bit of a downside. They are not rechargeable, but it's affordable batteries.
Overall, I'm 100% satisfied with the hearing aids. When considering customer service and the quality of the product, I would give them top marks. Although they seemed pricey at first, when I compared them with other providers like Miracle Ear, Lucid was about $1,000 cheaper, which makes them quite competitively priced. — Brett of Louisiana, November 9, 2024
I'm not happy with Engage. The batteries keep going dead and won't last all day. They cut in and out all the time. I'll be talking right now on my phone and one of them or both of them will go completely out, not connect momentarily, then they come back up. For the price I gave for these hearing aids, I'm not fond of them. I've been back to Sam's Club three different times and they replaced one hearing aid completely for me. The doctor there has been superb on trying to help me. — James of Florida on February 5, 2023
My Lucid hearing aids have been problematic from the beginning. The right one screeches terribly whenever the slightest of thing touches it. I can't use the phone on that ear and when people hug me they want to know what the horrible sound is from. My left hearing aid constantly is requesting a new battery. I will put in a new battery and two days later, it is asking for a new battery again. I am using brand new batteries from Sam's just as the technician suggested. These hearing aids are 13 months old. The technician will fiddle and fiddle with them, however, nothing gets resolved. I go home with the same issues I walked into the store with. — Myra N of Maryland on April 10, 2024
My wife suggested I get a hearing test and it happened that Engage was having a free hearing test for Lucid at Sam's Club. I stopped in there and got a free hearing test. I definitely needed hearing aids so I picked them up that same day. I didn't have to wait to get them. The audiologist helped me and was great. Every time I go down there, they help out. For anything that I need down there, they're willing to do it. My hearing aids fit great but it takes a couple of weeks to get used to them. Once you get used to them, they're perfect. I like them.